1. Privacy Policy

Last updated: May 2025

1.1 Who we are

This website is operated by Rhiannon Piper Conservation Ltd ("we", "us", "our"), a company registered in England and Wales. Our registered address is 71-74 Shelton Street, Covent Garden, London, United Kingdom, WC2H9JQ. Our company number is 17238418.

We can be contacted at: rp@rhiannonpiper.com

1.2 What data we collect and why

We collect personal data only when you actively provide it or when it is generated automatically by your use of our website. The data we collect includes:

Contact and enquiry data: When you complete our contact form, we collect your name, email address, and any information you include in your message. We use this to respond to your enquiry. The legal basis is our legitimate interest in responding to prospective clients.

Mailing list data: If you subscribe to our mailing list, we collect your email address and, if provided, your name. We use this to send you updates, news, or marketing communications. The legal basis is your consent, which you may withdraw at any time.

Payment and transaction data: When you purchase our services, we collect billing details and payment information. Payment card details are processed securely by our payment provider Sumup and Stripe and are not stored by us. The legal basis is the performance of a contract with you.

Analytics data: We use Google Analytics to collect anonymised information about how visitors use our website (pages visited, time on site, device type, approximate location). This helps us improve our site. The legal basis is your consent, obtained via our cookie notice.

1.3 How long we keep your data

•       Enquiry data: up to 2 years from last contact, or longer if it leads to a client relationship

•       Mailing list data: until you unsubscribe or withdraw consent

•       Transaction records: 7 years, as required by HMRC

•       Analytics data: as configured in Google Analytics (default 26 months)

1.4 Who we share your data with

We do not sell your personal data. We may share it with trusted third-party service providers who act as data processors on our behalf, including:

•       Squarespace— mailing list management and website hosting provider

•       Sumup and Stripe — payment processing

•       Google LLC — website analytics (Google Analytics)

All processors are required to handle your data in compliance with UK GDPR.

1.5 International transfers

Some of our service providers (including Google) are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent standard contractual clauses.

1.6 Your rights

Under UK GDPR, you have the following rights:

•       Right of access — to request a copy of the personal data we hold about you

•       Right to rectification — to ask us to correct inaccurate data

•       Right to erasure — to ask us to delete your data (subject to legal obligations)

•       Right to restrict processing — to ask us to limit how we use your data

•       Right to data portability — to receive your data in a structured, machine-readable format

•       Right to object — to processing based on legitimate interests or for direct marketing

•       Rights related to automated decision-making — we do not use automated decision-making

To exercise any of these rights, please contact us at rp@rhiannonpiper.com. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

1.7 Cookies

We use cookies on our website. Please see our Cookie Notice for full details.

1.8 Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.